Email communication is crucial to keeping up to date with work, family and friends in the modern world. But emails are easy to misunderstand because they don’t have verbal or visual clues that we rely on to get our point across in real life.

Here are some tips for communicating via e-mail:

·    Avoid using “Reply to All”. If all the recipients do not need to receive your response, replying to all is seen as very bad Netiquette.

·    Don’t send chain letters or spam (spam is any form of unsolicited email sent in bulk). Rather send personal messages.

·    USING CAPITAL LETTERS IS LIKE SHOUTING. Rather keep it in normal case.

·    If your email is short, someone will be more likely to read it. Sending an email that is longer than 100 lines is considered bad Netiquette.

·    Emoticons (or smiley faces) can help explain your tone, although they should only be used for informal email.

·    Check your spelling and grammar before sending, to make sure that you haven’t left out punctuation that can change the meaning of your message. If you think the receiver could misinterpret your mail, rather rephrase it.

·    Don’t send large attachments. Not everyone has fast uncapped internet, and sending giant emails can cause problems, as some service providers limit email size. Rather upload photos to Facebook than emailing them.

Looking for a more cohesive guide? Take a look at these email pet peeves to avoid.