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- Bulelwa Dwangu is accusing a worker at the retail giant, Shoprite, of squandering R510 sent to her by her Johannesburg-based son. She is now demanding a refund from the retailer.
- Police have confirmed that a fraud case is under investigation after a 63-year-old woman was allegedly scammed of her instant money.
- In a statement, the retailer defended its cash payment system, adding that recipients and senders were in control through the secret pins.
Police have confirmed that a fraud case is under investigation after a 63-year-old woman was allegedly scammed of her instant money.
Bulelwa Dwangu is accusing a worker at the retail giant, Shoprite, of squandering R510 sent to her by her Johannesburg-based son. She is now demanding a refund from the retailer.
An irate Dwangu told City Vision, on Wednesday 25 October she took her grandchild to a doctor in Athlone.
“While I was on the way, my son from Johannesburg sent me R510 through cash send. I went to Shoprite at the corner of Birwood and Cornhill roads. On my arrival, I went to the Money Market where I gave the cashier my cellphone with the reference number together with the pin number. She punched in the reference number then said there was no money,” explained Dwangu.
Dwangu said the cashier instructed her to go to another teller to ascertain the problem. “The second cashier pretended as if she was punching the reference number and told me there was no money. I then asked for a supervisor to explain what happened. I demanded to see the footage which later showed me a man who was at one of the tellers. But the cameras didn’t show the full body of the man. His face was not shown only from abdomen downward,” she said, adding that she asked them why they didn’t show his face the supervisor stated the cameras were not properly working.
Dwangu declared that they didn’t refund them.
She was adamant that her money was stolen by the cashier. “I opened a case at the police station. I want my money back,” said Dwangu.
Athlone Police Station spokesperson Sgt Zita Norman confirmed that a case of fraud was opened.
“According to the complainant, when she wanted to withdraw the money her son sent which was valued at R510.00 it was already withdrawn,’ said Norman.
Shoprite Media Centre didn’t respond to the questions that we emailed to them about the incident.
In a statement, the retailer defended its cash payment system, adding that recipients and senders were in control through the secret pins.
In a case of suspected fraud, the retailer expressed commitment to work the police and any other law enforcement agencies.
“We urge any customer who is the victim of fraud to open a case with the South African Police Service (SAPS) so that such matters may be thoroughly investigated, and the perpetrators brought to justice.
We will always give our full cooperation and provide all available information to the SAPS to assist with their investigation into alleged fraud incidents,” concluded the statement.
