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When analysing some of the comments left on our Facebook page after posting this morning's Woolworths controversy post, we see people on both sides of the fence:
a) there are those who are utterly outraged
b) those who are saying people are simply seeing what they want to see.
Many have called the original customer complaint by Mvusiwekhaya Sicwetsha, a rant that was a complete exaggeration or overreaction to something minor.
Nadine Lianne Spires commented: "I also don't get it. I don't like Woolworths, but feels like some people wanted a podium for a rant. If the mannequins had been white there wouldn't be an issue."
While Mntambo Cnenhlahla posts: "loolz ay people come on..be analysing useless things now...you see what you wanna see dnt get us involved...and no I am not offended, just want those t-shirts"
Most of our readers stressed the fact that people are often too quick to jump on the bandwagon before having all the facts. On social media especially, people tend to have a mob mentality when it comes to such controversies. Tweeting and commenting before knowing all the facts.
Question:
Are we all too quick to jump on the bandwagon when a retailer/service provider makes an error in judgement or innocent mistake? Maybe turning it into an opportunity to show how clever we are, in fact?
Or is social media the perfect tool for holding companies accountable?
Let us know what you think.
