Capitec says glitch that saw some customers wake up to zero balances has been fixed

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SA's biggest digital banker Capitec says it has rectified a technical glitch that saw some of its customers wake up to their bank accounts reflecting zero balances on Tuesday morning.

Capitec customers took to social media to complain, as the 25th of the month is payday for many.

But Capitec said that while its app reflected zero balances, customers could still pay with their cards without problems, while debit orders were not affected.

It said it moved quickly to resolve the problem, but the bank didn't respond to News24's questions about the source of the glitch.

"Capitec's IT team worked quickly to resolve the issue that clients experienced on its app early on Tuesday morning, 25 April. Although there was a slight delay in balance updates, all card payments and debit orders were not affected, and clients can now continue using the app. We apologise to our clients for any inconvenience caused," said the bank in a brief statement.

Payday technical glitches have become a common occurrence in some of South Africa's big banks. Standard Bank is another bank that experienced these more frequently in the past and has dedicated extra resources to minimise outages.

Capitec also experienced another big technical glitch in August last year, which left customers frustrated about not being able to transact on their apps, internet banking and USSD services.

Capitec's shares were up marginally on Tuesday morning, similar to its peers.

Click here for details on its shares and other info.