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CSOS Connect
is a digital platform of CSOS, designed
to make all engagements with CSOS easy and seamless, all from your mobile
device or laptop, in the comfort
of your office
and home. Our solution includes various
functionalities such as, scheme
registration, revenue, user maintenance and customer relations management, for now, with more functionalities on Scheme Governance and Disputes, to follow.
Scheme Registration - this functionality will enable the CSOS Connect users to register a scheme on the CSOS Connect platform online and without a need to either pay physical visit to CSOS or submit manual forms. The functionality will also enable you to make amendments to the scheme, link the scheme under your specific agency profile, deactivate and delink the scheme from your profile, and upon successful registration of scheme, users will obtain a registration certificate. On the Admin portal, Users will be able to manage a scheme, amend schemes and upload documents for the scheme.
Customer Relations Management (CRM) - Call centre will be able to log and review queries for scheme registration. CRM will have a report functionality which is able to give a detailed history of the scheme from registration and including all amendments and queries logged. CRM will have a view of the scheme and user of CSOS Connect and be able to assist and direct clients with more accurate information when they call our Call Centre.
Revenue - users will be able to log an allocation of missing payments, make levy payments and utilise the levy calculator on the platform. Users will also be able to log invoice disputes and request payment refunds on the solution. All queries will go to the revenue team who will be able to review and assist with queries.
User Maintenance - Users will be able to create their profile on the portal, change and amend the profile, change their password, and advise on the preferred communication channel (e.g., email, SMS.) The user will be able to link himself or herself to a scheme and make amendments where necessary.
We look forward to assisting you in migrating your community scheme to our new digital platform. To date, we have registered more than 658 community schemes, with a few pending completions, utilizjng the new digital platform.
Schemes requiring assistance with completing their registration are welcome to call our friendly call centre agents on 080 000 0653 or visit www.csosconnect.org.za to complete their community scheme registration. CSOS is a state- owned entity governed in terms of the Public Finance Management Act, 1999 and established in terms of the Community Scheme Ombud Services Act, 2011 (Act 9 of 2011) to regulate the conduct of parties within the community schemes and to ensure good governance.
CSOS is a regulator and Ombud for all community schemes in South Africa. Community schemes are living arrangements where there is a shared use of and responsibility for land/ buildings such as sectional titles, homeowners’ associations, retirement village, housing cooperatives and share block companies.
CSOS came into operation on the 7th of October 2016 with a mandate to develop and provide dispute resolutions services in terms of the Act; provide training to community schemes and homeowners associations; to regulate, monitor and control the quality of all community schemes governance documentation and other scheme documents.
CSOS reports to the Minister of Human Settlements and is accountable to Parliament.
This post and content is sponsored, written and produced by CSOS.
